Return Policy

We want you to love your order! If something isn’t quite right, you may request a return within 14 days of receiving your item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at shopcolecollective@gmail.com with your order number and reason for return.

Once your return is approved, we’ll provide the return shipping address and instructions. Please note: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method. Items returned without first requesting a return will not be accepted.

You can always contact us for any return question at shopcolecollective@gmail.com. 

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:
Unfortunately, we cannot accept returns on sale items or gift cards.

Order Cancellations & Changes:

We are unable to cancel or change ANY order placed for ANY reason. If eligible, you are welcome to return your item once you receive it.