Return Policy
We want you to love your order! If something isn’t quite right, you may request a return within 14 days of receiving your item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shopcolecollective@gmail.com with your order number and reason for return.
Once your return is approved, we’ll provide the return shipping address and instructions. Please note: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method. Items returned without first requesting a return will not be accepted.
Once your return is received and inspected, store credit will be issued via email within 3–5 business days. Store credit does not expire and is not redeemable for cash.
You can always contact us for any return question at shopcolecollective@gmail.com
Damages and issues:
Please inspect your order upon reception and contact us within 3 days of delivery if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items:
Unfortunately, we cannot accept returns on sale items, discounted items, gift cards, accessories, bodysuits, or swimwear. These items are final sale.
Order Cancellations & Changes:
We are unable to cancel or change ANY order placed for ANY reason. If eligible, you are welcome to return your item once you receive it in accordance with our store credit policy.